Return and Refund Policy

Art Metal Decor LLC

This policy applies to products purchased directly from artmetaldeco.com and delivered within the United States. Purchases made through Amazon, eBay, or another marketplace must be returned through that marketplace under its applicable procedures.

Returns accepted only for defects or our errors

We accept returns only if a product is defective, arrives damaged, or we supplied an incorrect item or an item that does not meet the agreed order specifications. This rule applies to standard steel U-brackets and custom products purchased from our online store.

We do not accept returns or exchanges because you changed your mind, no longer need the product, or selected the wrong size, quantity, or model. This applies even if the item is unused, unopened, or still in its original packaging. Please check the product dimensions and order details before purchasing.

Reporting a problem

Inspect your order when it arrives and email sales@artmetaldeco.com within 30 calendar days after delivery to report a defect, transit damage, or an incorrect item. This 30-day reporting period does not offer change-of-mind returns and does not limit any rights or remedies that apply by law, including for a defect discovered later.

How to return an item

Email sales@artmetaldeco.com with your order number, the item and quantity to return, and the reason for the return. For a damaged, defective, or incorrect item, include photographs of the item and packaging when available. No customer account or sign-in is required to request a return.

We will email return instructions and the correct return shipping address. Please contact us before sending an item so that we can identify and process your return. Ship the item within 14 calendar days after we provide the return instructions. Keep your shipping receipt and tracking number. Returns are handled by mail; walk-in returns are not offered.

Return shipping and fees

For a confirmed defect, transit damage, or our shipping or order error, Art Metal Decor LLC pays the return shipping cost and provides a prepaid shipping label by email for download and printing. We do not charge a restocking or refund-processing fee for an eligible return. Please contact us before purchasing a shipping label yourself.

Damaged, defective or incorrect items

Stop using an item if you discover a defect. Keep the item, included components, and packaging available for inspection. Do not cut, drill, weld, paint, or otherwise modify it after discovering the problem. Damage caused by misuse, improper installation, or customer modification is not an eligible product defect. Normal inspection or discovery of a defect during intended use does not by itself make a defect claim ineligible.

For a confirmed eligible claim, you may choose a refund for the affected item or an available replacement. We will tell you whether the item must be returned. Use the original packaging when available, or equally protective packaging.

Refund amount and processing time

For a confirmed defect, transit damage, or our error, we refund the purchase price paid for the affected item, after any discount, plus applicable tax and the original shipping charge attributable to that item. We do not deduct return shipping, restocking, or refund-processing fees.

We inspect returned items and issue approved refunds to the original payment method within 7 calendar days after receiving the return. If we do not require an item to be returned, we issue the refund within 7 calendar days after confirming the refund in writing. We will email you when the refund is issued. Your bank or payment provider may take an additional 5 to 10 business days to post the credit.

If a return does not meet the stated conditions, we will explain the reason by email. If you have not received a refund after the stated processing periods, contact sales@artmetaldeco.com with your order number.

Custom products and fabrication services

The same defects-or-our-error rule applies to custom dimensions, designs, and finishes. A custom product is not returnable because you changed your mind or supplied incorrect specifications. It is eligible for a claim if it is defective or we did not manufacture it to the specifications agreed before purchase.

Custom-product exclusions do not apply when we supply a defective product, ship the wrong item, or fail to meet the agreed specifications. Contact sales@artmetaldeco.com so we can arrange a remedy. Installation services and separately quoted fabrication projects are governed by their written project agreements; this online-store policy does not replace those agreements.

Exchanges and cancellations

We do not offer exchanges for a different size or model because of a change of mind or a customer ordering error. We may provide a replacement for a confirmed damaged, defective, or incorrect item as described above.

To request cancellation, email sales@artmetaldeco.com promptly. A standard-product order can be cancelled for a full refund if it has not shipped. After shipment, cancellation is not available; a return is accepted only for a defect, damage on arrival, or our error under this policy. Cancellation terms for custom work must be agreed in writing before the custom order is placed.

Contact

Art Metal Decor LLC
Email: sales@artmetaldeco.com
Website: artmetaldeco.com
Return shipping address: provided by email with your return instructions.

This policy does not limit any rights you have under applicable law.